A Case Management platform shares much of the capabilities of a BPM platform but is more geared towards executing dynamic processes that can vary per instance and require knowledge to make decisions about the next step.
Not all processes are straightforward, highly automatable, and predictable. Some processes are more knowledge intensive and the actions that need to be executed vary per instance of the process. The following figure shows an example of how a case management tool can show the flow:
for convenience, we also create a mind map file (xmind), that can be downloaded here.